Privacy Policy

This policy explains how Phodence collects, uses, discloses and protects personal information when you visit phodence.com, place an order or contact us. Shopify provides the commerce platform and processes information needed to operate the store.

Information we collect

We may collect contact and delivery details, order and transaction information, account details, messages you send, device and usage information, cookie identifiers, and fraud-prevention signals.

How we use information

We use information to operate the store, process payments and orders, arrange delivery and returns, provide customer support, secure the Services, prevent fraud, comply with law, measure performance and send marketing where permitted.

How we disclose information

We may disclose information to Shopify, payment processors, fulfilment and logistics providers, customer-support, analytics, advertising, security and technology providers, professional advisers, authorities when legally required, and parties involved in a lawful business transaction. Providers process information under their own obligations.

Cookies and privacy choices

Cookies and similar technologies support essential functions, preferences, measurement, fraud prevention and permitted advertising. Where required, you can accept, reject non-essential technologies or manage preferences through the site controls. Supported privacy-choice signals are handled where applicable.

International processing and retention

Information may be processed outside your country. We retain it only as reasonably necessary for orders, support, accounting, fraud prevention, disputes and legal obligations.

Your rights

Depending on your location, you may request access, correction, deletion, portability, restriction or objection, and may withdraw consent where processing relies on consent. We may need to verify a request and may retain information where law permits or requires it.

Children

The store is not directed to children who cannot lawfully enter online purchase transactions.

Changes

We may revise this policy when our practices or legal obligations change. The revised version will be posted on this page.

Contact

Email support@phodence.com.

Customer Support: Available 24 hours a day, 7 days a week.

Business information

Operator: Shenqiu County Zongshilai Department Store
Registration number: 92411624MAE0T30F1Y
Registered address: No. 233, Donglizhuang, Lilaozhuang Township, Shenqiu County, Henan Province, China
Customer support phone: +86 185 2224 3488

Advertising and Analytics Partners

With your consent, we may use AppLovin and other advertising and analytics providers to measure campaign performance, understand interactions with our Services, and deliver or measure advertising. These providers may process device identifiers, IP address, browser or device information, usage data, and interaction events in accordance with their own privacy notices. You can reject non-essential technologies or change your choices through the cookie and privacy controls available on our site. Where applicable, you may also use supported privacy-choice signals or contact support@phodence.com.