Shipping Policy

Last updated: September 8, 2026

This is the Phodence dispatch board for orders placed through phodence.com. Each board entry explains a practical part of the route from payment to delivery. Estimates are planning ranges, not guaranteed arrival dates. Email support@phodence.com with the order number whenever a dispatch record needs review.

Board entry: QUEUE

Our current operating default is to prepare most paid orders within 1–3 business days, excluding weekends and public holidays. Payment review, stock confirmation, unusually high demand, large-item coordination, or exceptional disruption may extend preparation. We use the order contact details if a material decision is required.

Board entry: DESTINATION

Available destinations, methods, charges, and estimated delivery ranges are shown at checkout when supported. Availability can depend on the product, address, country or region, carrier capacity, and operational restrictions. Verify the recipient name, street and unit, city, region, postal code, country, telephone number, and email before paying.

Board entry: CORRECTION

Send an address correction immediately. We will attempt to help but cannot guarantee a change after fulfilment starts. If incorrect or incomplete customer-provided information causes return, redelivery, or address-adjustment costs, those actual costs may be charged to the customer where law permits.

Board entry: CARTON MAP

Furniture, vanities, desks, mirrors, glass panels, stools, drawers, frames, lighting, hardware, and electrical components may travel in separate cartons or from different fulfilment points. Apparel and smaller devices may also be split. One checkout can therefore generate several tracking numbers and delivery dates. No new shipping fee is added solely because we split a paid order after checkout.

Board entry: SCAN

When tracking is available, it is sent through the order’s contact channel. A carrier may need up to 48 hours after dispatch notice to show the first movement scan. Retain every number until all cartons have arrived.

Board entry: ACCESS PLAN

For large goods, compare packaged dimensions with gates, elevators, stairwells, halls, corners, and doorways. Respond promptly if the carrier requests an appointment and provide safe, lawful access. Unless expressly included at checkout or by the carrier, ordinary delivery does not include indoor placement, unpacking, assembly, wall mounting, installation, packaging removal, or removal of an old item.

Board entry: BORDER

Customs authorities or carriers may impose duties, import tax, brokerage, or similar destination charges. Unless final checkout expressly includes those costs, the recipient is responsible for them. Phodence does not control customs assessment, inspection time, or resulting delay.

Exception card: DELAY

Weather, carrier congestion, remote delivery, access restrictions, security review, customs, or local disruption can interrupt movement. Check the latest scan and attempted-delivery notice. If a shipment remains unchanged for an unusual period, send us the order and tracking numbers so we can review the record and coordinate when appropriate.

Exception card: DELIVERED BUT NOT FOUND

Confirm the address, then check with household members, reception or building staff, parcel lockers, neighbors, and safe locations. Contact us promptly if the parcel is still missing. Carrier evidence requirements and available remedies vary by shipment and applicable law.

Exception card: DAMAGE OR MISSING PARTS

Keep the carton, protective inserts, label, instructions, product, and every component. Do not assemble damaged furniture, mount a damaged fan, connect damaged wiring, charge a compromised battery, or use broken glass or mirrors. Photograph the full item, affected area, packaging, label, and visible impact to support review of a part, replacement, refund, or carrier claim.

Exception card: REFUSED OR UNCLAIMED

If a parcel is refused, unclaimed, or returned because customer-provided details or access were incorrect, actual return or redelivery costs may be deducted from a refund where permitted. Original shipping is refundable only when our error or applicable law requires it.

Close the dispatch record

Write to support@phodence.com with the order number, recipient name, tracking details, and a concise description. Attach photographs when a carton, mirror, glass surface, battery, electrical component, frame, or hardware set is affected.